Our FAQS

Here are some faqs about how we do things.

General

How do I order products from the store ?

Use the “Add to cart” button (on the product page) once you are happy with the item(s). When the item(s) is in your basket: Click on the “Checkout” link. Fill in all your necessary contact and delivery details. Select your payment method, You will now be forwarded to a secure page at PAYFAST where you may safely and securely submit your card details. Once your details have been submitted, you will return to the website and the order will be processed. You will receive a confirmation email of the order and will be notified once your package is on its way.

Do you store my Credit card details ?

No we don’t, all payments are processed through the PAYFAST Secure Gateway.When you click to pay, you will get to choose your preferred payment method and securely complete the transaction on PayFast’s servers.

How do I return a Product ?

If you would like to return an item, please enclose a note stating the reason for the return. Return address details are found below.

Given the nature of the products all returns MUST BE unused and unopened (we adhere to strict health and hygiene conditions).

1. The goods must be unused
2. Goods must be in their original condition & packaging.
3. Goods must be received back within 14 days from the day you receive your order.

Please use a courier, as Rocketgear cannot be held accountable for returned items not received back. All returned items are subject to a 15%  Admin fee. Returns are the responsibility and expense of the customer.

Wrap your return in the same packaging in which you received it and enclose the packing slip.

 Return via courier (to-door, no post office returns will be collected/permitted).

Return address:

Unit 27, Point Business Park, Milnerton, 7441.

Shipping

What do you consider as Major City Centers ?

Deliveries to Major City Centers should occur within 2-5 work days from the day the order is dispatched. Orders for delivery outside of these areas and to suburbs further out from these centers (ODA: Outlying Delivery Areas), will take 4 – 7 working days for delivery.

Below is a list of MCCs

  • Bloemfontein
  • Cape Town
  • Durban
  • East London
  • George
  • Johannesburg
  • Kimberley
  • Nelspruit
  • Pietermaritzburg
  • Polokwane
  • Port Elizabeth
  • Pretoria
  • Richards Bay
  • Welkom
What if my package has not arrived in 7 Days ?

If you have not received your package after 7 days and delivery was via a courier, there could be a problem with delivery. Please contact us if there’s is no tracking information so we can follow up with the couriers.

Do you Ship outside of South Africa ?

We currently do not ship outside South Africa.

Payments

Do I have to pay anything extra ?

No, definitely not, the price you see on in the checkout cart is the final and total amount, which include shipping.

Are Payments Secure ?

all payments happen on PayFast’s secure infrastructure and no credit card or debit card details are stored on our servers.

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